Privacy Policy
Your privacy matters to us. This policy explains how felorimaveths collects, uses, and protects your personal information.
Information We Collect
We collect information you provide directly to us when you create an account, book styling consultations, or communicate with our team. This includes your name, email address, phone number, and styling preferences.
Personal Information
- Contact details including name, email, and phone number
- Event details and styling preferences
- Payment information for booking confirmations
- Communication records and consultation notes
Automatically Collected Data
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, and usage patterns. This helps us improve our services and website functionality.
How We Use Your Information
Your information helps us provide personalized styling services and maintain communication about your bookings and preferences.
- Provide styling consultations and event preparation services
- Process bookings and manage appointment schedules
- Send important updates about your appointments
- Improve our services based on customer feedback
- Comply with legal obligations and resolve disputes
We never sell your personal information to third parties or use it for purposes outside of our styling services without your explicit consent.
Information Sharing and Disclosure
We maintain strict confidentiality regarding your personal styling information and only share data in specific circumstances outlined below.
Service Providers
We work with trusted partners who help us deliver our services, including payment processors and scheduling platforms. These partners are bound by confidentiality agreements and can only use your information for specified purposes.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or to protect the rights and safety of our clients and team members.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles (APPs), you have several important rights regarding your personal information:
- Access your personal information we hold
- Request corrections to inaccurate information
- Request deletion of your data in certain circumstances
- Withdraw consent for marketing communications
- Lodge complaints about privacy breaches
To exercise these rights, contact us at info@felorimaveths.sbs. We'll respond to your request within 30 days as required by Australian privacy legislation.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Technical Safeguards
- Encrypted data transmission and storage
- Regular security assessments and updates
- Access controls limiting staff access to necessary information only
- Secure backup systems with encryption
Physical Security
Our physical records are stored in locked cabinets at our Toowoomba location, with access restricted to authorized team members only.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and meet legal requirements.
- Active client records are maintained while you use our services
- Booking and consultation records kept for 7 years for business purposes
- Marketing consent records maintained until you withdraw consent
- Financial records retained according to Australian taxation requirements
When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods.
Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site.
Types of Cookies We Use
- Essential cookies for website functionality
- Analytics cookies to understand site usage patterns
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.
We recommend reviewing this policy regularly to stay informed about how we protect your privacy.
Questions About Your Privacy?
Email: info@felorimaveths.sbs
Phone: +61416078540
Address: 7 Neil St, Toowoomba City QLD 4350, Australia
This privacy policy is effective as of January 1, 2025